Ghost innovation

This is part of a map plotting various planned but unbuilt subway lines in New York City. Reading it unveils an understanding of past strategies, plans, and objectives that became abandoned due to budget constraints, maintenance priorities and other demands that diverted and then buried the vision. Reading it inspires an imagination of the world that could have been, of a society that might have developed differently, of connections that might have had value but were lost through an inability to efficiently and effectively connect.

Stranded innovation

It reminded me of a recent client, a major consumer products manufacturer and marketer who held what they called a “stranded innovation fair.” It was their belief that, regardless of the circumstances for the loss of attention to or development of these innovations with our application, they might have real value in other contexts, times, combinations or applications. The more that people in the company were aware of these ghost innovations and technologies, the greater would be the potential of their eventual application and productivity.

Hidden talent

In a similar context, some companies are experimenting with rich profiles of the people in their organizations and utilizing certain social media applications to promote those profiles to others in the enterprise. There are people in most organizations with valuable skills and capabilities that are overlooked in the usual day-to-day of operations, or who may have some special skill buried deeper in a resume and unexploited in their current job description or project assignments. By circulating those profiles or using other means to communicate them, these organizations are better able to match the right people with the right projects, achieve goals more efficiently, and gain competitive advantage through otherwise overlooked internal skills and talents.

How can the design of the workspace contribute?

Imagine the potential that lies inside of an organization that is for many reasons consistently overlooked. More interestingly, imagine the power of an organization that has the insight to look back, or look deeper, or promote ghost innovations differently.

Technology may be the more powerful tool for uncovering and developing ghost innovation, but imagine the potential of a more social workplace, as well. How much of knowledge and potential, of skills and innovations, are lost each day due to the inability of people to connect efficiently, to observe others, to understand weak signals, to join a conversation with others.

In their book on the organization and architecture of innovation, Allen and Henn point to the power of work spaces designed in way to support our awareness of others and to increase the potential for our connections with each other.

We think this is the defining challenge for our time.

How can the design of the workspace contribute?

Think big – Grand visions are connected visions. They illustrate for others a path to future development and value, and tend to garner greater support. Even if the final accomplishment falls short, the grand vision leaves “remnants of foresight” that provide others a way to interpret and extend intentions and uncover latent value at the appropriate times.

Redesign the organization before redesigning the workspace – The traditional lexicon of the corporation – organizational charts and individual job descriptions – do not describe the way that work is really done today. If you believe that teamwork and collaboration are the key to higher organizational performance (and they are) then design the organization around those attributes. That redesign will generate a new lexicon of organizational form that the planners and designers of the workspace can leverage for high performance through great work experiences.

Make visible the artifacts and activities of network connections and collaboration – As with the organization, the workspace has to speak to teamwork if collaborative cultures are to flourish. The traditional lexicon of the workspace, like that of org charts and job descriptions, perpetuates forms that are about individuals and managerial controls. The creative workspace is an open and networked space, where team activity and process flows are visible, and adaptable and agile to the dynamics of projects.

If there is any single rule that guides our work for organizations seeking enhanced performance and higher levels of innovation, it is this – Make it visible.

How. And why. Not what.

This is a very nice piece on enjoying the “how” and “why” in the process of answering a challenging question rather than rushing to the “what,” the answer.

The process of answering a question should be a voyage of discovery, a journey during which you learn something, and one where you enjoy yourself in the process.

The essay made me think about the invisible processes in business, and also how the places of businesses are not designed around the how and why. If the design and planning of workspaces made clearer the purposes of the enterprise, and if the processes people and teams used to get to the what were more transparent and observable, would an organization learn more, create more valuable knowledge, and achieve more?

What innovators share

Somewhat related to the above is this review in the Ottawa Business Journal of a recent book on the “innovator’s DNA.” The review reflects on the power of “the five whys” while also noting the five distinguishing characteristics of successful innovators.

associating, observing, questioning, experimenting and networking

We’d found our way this week, in the midst of our own annual strategic planning, to a discussion about the uniqueness of the places and spaces where innovation seems most successful. As I carry the images of those spaces, I’m making a resolution to shape our design mission – our client’s “program” or “design brief” for their corporate workspace – into a form that links workspace concepts to these 5 attributes.

That is, since most of our clients are engaged in a search for how to generate and support a more entrepreneurial culture, I intend to test a change of the lexicon of workplace design from conventional descriptors of corporate organization and function (“accounting”) and conventional workplace form (“conference room”) to new terms reflecting these innovation behavior attributes.

I expect that radical transformations in design processes and concepts will emerge.

Augmented reality

There are many things to enjoy and reflect on in this proposal of trends for 2012 from the Smithsonian here and here.

I expect I’ll come back to the list for further exploration and comment, since I stopped almost immediately at the first subject, augmented reality.

In a recent project, we found transformative approaches to design through our slogan of “augment, amplify, activate.” A client had a new workspace designed by others, but then found it experientially flat. It satisfied the organizations, functions and facility metrics of the enterprise, but did nothing to change their culture and performance, which was the purpose of the project in the first place. Our slogan was a motivator to the occupiers and the designers to explore conceptual modifications to support behavioral change and development.

This sense of “augmentation” seems like a rich territory for exploration in design. A while back I had speculated on “the autoupdating workspace.” And more recently, a colleague raised a question about augmented reality which made me think in entirely different terms about the “productivity” of both the principal artifact of our service, digital “drawings,” and the activities that take place in the spaces and places we design. I’ve become increasingly interested in how to build layers on top of our digital design information and capture digital information from the physical spaces we design.

The Race Against the Machine

Related to the above, I’ve just finished reading Race Against the Machine, and am now both tremendously excited as well as terribly frightened.

The motivation for me is to begin to imagine the role of the workspace in assuring the race with the machine. Finding a strengthening signal in the requests we are getting from clients, there is an accelerating realization that space supports enterprise sustainability, but this is increasingly tied to the changes in the way we work together because of the extraordinary acceleration of technology.

We are now attracted to, and attractive to, clients whose enterprise is shaped around technologies that, yes, automate creativity. These enterprises are now, or soon will be, seeking spatial solutions well beyond the most advanced corporate real estate solutions.

The Singularity

And, of course, this.

Focus groups

I am not sure about this, but can’t stop thinking about it. That is, is Facebook a relevant a valuable data source for workspace design? It seems so logical to “crowdsource” criteria and concepts for a satisfying and uniquely productive work environment…how do we best do it?

…and, in case you were wondering

Why humans have chins

We design sustainably.

We are thoughtful about the sources and uses of the materials we select. We design our systems critically to assure that we are not consuming energy unnecessarily and, in some cases, we even design to generate energy to put back into the grid.

We seek to convince our clients to reach for higher LEED certifications, and we are proud as we count the certifications and awards we’ve gained through our work.

When we reach further, we even tend to design in ways that we anticipate will consume less or generate more in the activities of the people who live, work, and play in our buildings.

In most of these cases we work inside of the project and inside of our own profession. Is the future now asking more of us, however?

It seems that a very good New Year resolution would be to engage our clients in a conversation around sustainability in a deeper way. While the catalyst for our initial conversation might be the finite limits of the project they bring to us, should we also talk about the system in which that project exists?

What is it that you, our client, are doing in the world? What can we do together to expand the conversation to more broadly consider your purpose and business and find ways to also design other points in the chain of value creation to be more efficient or more effective in human and environmental terms?  How can we, together, develop a long-range vision for how this project may affect the context in which it exists and perform in a way that benefits not only your organization but also the social and economic system it affects, and then revise the program for the project to reflect those long-view goals?

Our conventional performance metrics of “on time, on budget” seem terribly shallow these days. This interview of John Thackara by Rob Huisman of the Association of Dutch Designers provides some interesting context for our conversations going forward.

Are you an architect or designer who has been able to move into a relationship with your client in a more substantial way about society and its future? Is your client engaging you for your creative skills to enrich a larger world-changing agenda? We all would be inspired by the stories and the methods of your success in that experience and approach.

We are slowly getting around to updating some of the parts of this blog/web site that have gotten a bit stale, and hope to get this done by the end of the year. in the meantime, we’ve updates our “How” page with this information on some of our current activities. We’ll periodically post further updates and additional information on many of these subjects. If you have any thoughts, questions, or interest in these subjects, let us know in the comments, or by email.

The technical workplace
The spaces where lots of people in manufacturing, science, R&D, and other businesses and professions has been allowed to atrophy. We wonder if the aspirations we have for innovation, leadership and growth may be stunted by working spaces and places still guided by patterns and paradigms of process, hierarchy, supervision, status, institutional culture, and authority. If the places of invention became more like the places where invention is used, will we achieve more?

Fast, slow and spiky
We once thought that the right way to accommodate different generations in the workplace was by reference to paradigms around preferred officing form. But it’s not about age, it’s about pace. How should we think differently about the best ways to effectively engage different generations through new design principles in the workplace?

The campus in the city
This is an old model becoming new, again. The concept of the suburban corporate campus is dying, and universities are seeking to gain and deliver the benefits of community and market engagement. What should we be thinking about as the corporation takes on a new form and as gown returns to town?

Moving the CRE to HR
Under the finance function, corporate real estate pushed everybody out of the workplace. Now organizations want them back. Is CRE under HR the way?

How to think about the workplace in 2012
Not trend, but revolution. How this year will set a foundation for a new approach to workspace design.

Social connectivity as a driving value for the workspace
We learned something about “hubs,” “gate-keepers” and “pulse-takers,” and then we wrapped workplace designs around the uncovered network maps. Oops. Now it’s time to design workspaces to nurture new and continuously dynamic networks. How?

Gaming the workspace
Game designers work differently than you and I, and in a very different kind of workspace. But why? What can we “learn from Las Vegas” and from the world of game developers?

Redefining efficiency
When we’ve wrung out the real estate of the workplace, what’s left? How does “efficiency” shift from a bottom line metric to a top line driver? How does design help?

The 80/20 workplace
80% of how we work and communicate was not possible 5 years ago, but only 20% of workplace design has yet responded to this rapidly evolving change. What should we demand now to achieve the potential in the new tools and techniques of work?

Photo by Citrix via Adam Richardson

Perhaps relevant to our last post is this delightful interview by Adam Richardson that I found in a guest blog at the Harvard Business Review. Citrix, the makers of GoToMeeting, have a new collaboration space where the leading work in their innovation process is done. It is fascinating how the makers of virtual work spaces develop their process in carefully considered face-to-face space.

It is not a “crappy” space, and this is how they describe its benefits:

Opening the design collaboration space was a big milestone on our design thinking journey. It’s already played a key role in fostering a more collaborative culture that involves less over-the-wall processes, fewer silos, more and earlier collaboration, and better integration of design into the product development process.

We needed to create a shift in behaviors, and realized this would be best achieved by having people live the change, not just being told about it. The space facilitates this.

Perhaps most significantly, it seems to lie at that upper quadrant of my not-yet-finished diagram in our last post. That upper quadrant is where I speculate that “signature” form but “occupy the workplace” space can generate high performance and engagement.

The interior design is quite minimal. The “beauty” of the space comes from the work that happens inside it: sketches, flow charts, Post-Its full of blue-sky ideas, new product concepts from raw idea to real formation. The space was intentionally left not-too-perfect, so people are encouraged to manipulate it, not be precious about it. It’s intended to serve as a canvas for creative thinking. It’s also very flexible and can quickly change from working studio to lecture room.

It seems also to fit some speculation we were developing about “auto-updating” space.

Like all good design, iteration is part of the process. We have discovered that we do need a better system for engaging remote participants and better ways for capturing brainstorming and meeting notes in real time, so that others can see them later. This is something we are investigating for our next “release” in 2012.

Richardson’s interview is packed with information. I found at least 10 principles for a workplace designed for innovation –

  1. Align the design with your mission – with the “why” and not just the “what” of your business
  2. Relevance to all disciplines supports multidisciplinary work better
  3. Recognize that space shapes the behaviors you want
  4. Your space is an indicator of the authenticity of your purpose
  5. Agile and adaptable space is more valuable than CRE-regulated space
  6. Anytime space supports creativity better than assigned and scheduled space
  7. Casual space supports sharing and trust better
  8. Authentic space recruits
  9. Learn from others and engage users on your design team
  10. Good design strategy reinforces good strategy design

Let me know your thoughts on the article, and your own experience.

Innovation arises most effectively in “crappy” buildings.

This was the argument advanced recently by Alexis Madrigal in his blog on technology in The Atlantic. As articles like this will do, responding commentary bounced around the internet, and I thought I’d pick it up and toss my own thoughts into the argument.

I’d offer that there is a great fault in the position put forward by Madrigal. The fact that innovation takes place in buildings, and since most buildings are crappy, means that most innovation will arise from crappy buildings. This, however, is not an argument that crappy buildings are best for innovation. Instead, it is the simple statement of the sad condition that we all share – that the innovation we have is only the innovation that has overcome the significant barriers presented by crappy buildings. The innovators in these contexts might best be celebrated for the cleverness that it took to overcome inadequate resources and barriers to communication. But how much have we lost along the way? How much more innovation could we have if more people worked in good buildings?

Apple, Building 20, and the rest of us

A bit of buzz had built shortly before Steve Jobs death over the design of the new Apple headquarters in Cupertino (which he presented rather masterfully before the Cupertino Plan Commission). The design, by Norman Foster, is a perfect circular doughnut of a building, something like the mouse wheel of an iPod stretched over 800 feet, or as Madrigal says, “Keep scaling that idea up and you get Apple’s ultrahip mega headquarters, which is part spaceship and part Apple Store.” It’s an elegantly simple architectural statement, and certainly will be a highly finished building with some very unique construction methods and materials. Most of the parking will be underground or hidden and the site, formerly an HP campus, will be returned to a park-like state.

Madrigal referenced Stewart Brand’s branding of “Low Road” buildings as the places where most innovation takes place, and put out a call for people in search of innovation to nominate their own Low Road workplaces. Madrigal recalled Building 20 at MIT, which no longer exists, as the great model for these innovation incubators – a big, wooden, nondescript building constructed in the economic spareness of World War II.  Madrigal also evokes Jane Jacobs (“Old ideas can sometimes use new buildings. New ideas must use old buildings.”).

In their own commentary on Madrigal, the writers at m.ammoth.us express a concern about the implications of the argument asking, “if Building 20 is where innovation happens, but Apple’s megaheadquarters are where architects get involved, then is architecture’s relationship to innovation merely that architects get involved with an organization after it has lost the capacity to innovate? Is architecture’s relationship with innovative organizations primarily that it instantiates their ossification?”

In our practice, we are in the midst of a (frequently typical) commission for a place that will act as an innovation incubator. We have just gone through a very quick design exercise to get our foot in a funding stream, and are assessing and reassessing what we’ve done as we now are about to start the “real” design process. Our project will be both about old building as well as new, partially in a “crappy” building and partially in a new design by us.

As we began our initial efforts, examples and arguments like Madrigal’s were in the back of our minds. In front of us was a client with two, or maybe three heads.

We are working for a university and one of its schools, greatly interested in making a major architectural statement for at least three very good reasons – to enhance the perception of the institution, to attract top research talent from around the world, and to act as an innovation incubator for improving the health and wellness of our region. We are also working for its facilities department, greatly interested in making only the sparest and most necessary of moves.

These conflicting perspectives, these competing values, have us moving up and down the scale trying to understand just where is the best place for institutional aspiration and architectural authorship to surrender to innovation legend and occupier/user customization.

A concern

I have a great concern about the kind of logic and argument that Madrigal is trying to advance and that may be embedded in Brand’s work, as well.
The fact that most of the world’s buildings are not “designed” in a conventional sense, but are built naively, designed speculatively, designed without full understanding of user characteristics, or designed for purposes other than they are now being used, naturally means that most innovation arises from those “Low Road” buildings. This does not, however, mean that it is Low Road buildings that are the key factor in innovation success. The innovations that we celebrate may be only a small fraction of the innovation intended and pursued, and which successfully overcame the barriers of an insufficient supply of buildings that ate truly supportive of innovation.

I’d speculate that a significant amount of the failure of buildings to support innovation is a failure to design to support the awareness, communication and combination that we now recognize as central to innovation pursuits.

As a simple example, clients compel architects to design for function, and architects respond with functional designs. That is, clients ask for “conference rooms” and architects design formal spaces for scheduled meetings with chairs around big tables and with pictures on the walls. In these most typical of the contexts that generate anonymous buildings, neither client nor architect has asked about, explored or discussed the value and purposes of the organization and how to design to facilitate the interactions in these and other spaces that best support the development of a shared culture of communication and sharing of knowledge and experience. In fact, most clients directly reject the making of a social workspace, and most of those who reach further naively believe that image-making will be the generator of innovation.

In other words, consider the sad potential that a significant amount of creative output and important innovation is lost because of the inherent barriers in Low Road buildings, and the failure to think critically about how to support the cultures and communications of innovation in High Road buildings.

Architecture is vertical. Workspace is horizontal.

Paraphrasing a frequently reformulated axiom of comparative architectural styles, I’ve offered that “architecture is vertical, workplace is horizontal.” That is, it seems that architecture, carrying the responsibility of big budgets, regulated by codes and ordinances, and contracted (mostly) to large, management-driven organizations, is inherently hierarchical and ordered. The stuff that goes inside of the architecture is lighter, of shorter life span, beneficially adaptable to changing circumstances and occupancies, and is (potentially) less ordered, and (potentially) more democratic.

I’ve used that observation to generate this diagram, and to explore this matter of places and spaces for innovation again.

Architecture is vertical (a placeholder image)

I’ve represented architecture along the vertical axis, naturally. I’ve given it a range from a Low Road of anonymous and apparently non-designed buildings to a High Road of  “signature” buildings. Along this range can be the core and shell of otherwise speculative developments to more highly programmed buildings for known organizations and occupants.

Along the horizontal axis is a range of approaches to planning the interiors of these buildings. I’ve used a context of control for the scale here, setting the highly regulated world of corporate real estate at one end, and more ad hoc occupancies at the other. Along this scale can be relatively intelligent but still centrally provided “settings” for specific kinds of work and activities, and less proscriptive and more helpful planning “guidelines.”

It seems that the domains of successful innovation might most typically take place in the upper left quadrant. In this space we would find buildings that are programmed and designed with an understanding of the interactions and communications that are essential for innovation, that build the “awareness” that Allen and Henn have identified as a key underlying value for innovative organizations. The spaces in these buildings might be very unstructured, but might have the resources – infrastructure, technologies, agile assets, operating manuals – that would enable the occupants to take charge of their own working environments and adapt them to the dynamic and changing demands of creative pursuits.

It seems to me that this approach could provide both for highly iconic (organizational signature) buildings as well as rich interior working environments. These conditions would not cause a reduction in creative zeal nor a suppression of innovative activity. They might, in fact, be the contexts that enable the potential for a significantly higher level of creative commitment and productive invention and application.

A couple of influences this week evoked once again my great interest in how to conceive of a workplace that is continuously updated and enriched by the actions and adaptations of its users.

There were, of course, the many reflections on the culture that Steve Jobs developed at Apple. I found interest in a video we’ve referenced before with this specific observation about the Apple design culture – Every time you present the user with a non-essential decision to make, you have failed as a designer.

It is easy to appreciate the meaning of this in the experience of Apple’s products, and in its retail environments. In architecture in other places, it conjures up Mies van der Rohe, Tadao Ando, Louis Kahn, and others. The work of each is beautiful in its sparseness, in its precision, in its critical attributes, in its reduction. It is also easy to imagine how these environments would be seen as disappointments to those who were not their direct commissioners.

The notion that google’s Chrome was developed as a blank platform with an “autoupdater” that progressively enriched the platform is a great inspirational concept, too. An app gets progressively more valuable as the experience of thousands or millions informs its designers, providing the insights for its progressive development and enrichment.

Buildings learn, it seems, but rarely cumulatively. And in between the experience of the users of a building and its learning potential is an authoritarian structure charged with control and armed with the limiting tools of standards. Its role is unidirectional by intention, but even when embracing an interest in more progressive approaches it is under-resourced to effectively and accurately receive and respond to information coming from the direction of the occupier/user. The user is, of course, also under-resourced, without tools or opportunities to experiment or implement what they perceive to be better approaches to environments that might help them do their jobs better.

Designers are unintentional disappointments, as well. That is, the desire for recognition from peers, and for appreciation from users, frequently generates fully-loaded designs perceived as rich environments for their purpose but stripping the user of opportunity for authorship.

Is it possible, in then, to develop a workplace infrastructure in which the initial commission can be the minimally awesome product, and in which the users have resources and authority to make progressive adaptations based on a commitment to purpose and a goal of performance and the insights from ongoing experience?

What do you think?

Jim Meredith

How Zuccotti Park can inform workplace design.

via edenpictures on flickr

No matter what your political viewpoint, Occupy Wall Street has captured the attention of everyone. Among the most heard questions in New York, and now in almost any major city across the world where the Occupy movement has taken hold, is “Have you been there?” or “Have you seen it?” asked not only of your neighbors but even of the illuminati. And everyone who goes, or does not, has an observation to make about the larger principles implied by this expanding movement.

After reading a rather remarkable opinion piece in the New York Times today by its architecture critic, I thought I’d tag onto his framework. And I am going to go so far as to suggest that Occupy Wall Street as an anti-establishment movement has offers insights to guide planning and design principles of significant value to the establishment itself.

In his observations, Michael Kimmelman discusses the role of public place in public discourse. Lamenting the evolution of the square into a “commercial sop” through the misaligned regulations of urban planning, he nonetheless finds restorative lessons in the public activities taking place now in the private place of Zuccotti Park.

You are already familiar with my own critiques of a similar regulatory frame, the planning standards of corporate real estate and the corporate workplace. I’ve observed over and over how real advancement of the organizational agenda requires an examination of the places and spaces where its activities take place.

With apologies to Kimmelman’s grander arc of history and culture, I offer a few observations that paraphrase his that I think have great relevance to the way that the workspace is designed where organizations are trying to meet the challenges of the Big Shift

Place gains its power and influence because it is where we house knowledge, experience and innovation energy.

Face-to-face communication is the mode that moves revolutions.

While much is made of the role of social networking technologies in advancing the revolutions of the Arab Spring, they, and Occupy Wall Street, build a movement through face-to-face communication. Reflecting thinking of ancient model civilizations, the human voice is a primary component of a healthy and connected community.

Hearing others, and then telling their stories, enhances comprehension and understanding.

There’s a fascinating concept and practice used by the people at Occupy Wall Street called “mic check.”

When the authorities restricted their ability to use loudspeakers, the front of the crowd there developed a practice of repeating, word for word, what had been said by the speaker. Each successive layer of listening passed the message in the same way deeper into the back of the crowd so everybody heard the same thing.

Here’s a great quite from one of the participants: “We’re so distracted these days, people have forgotten how to focus. But the ‘mic check’ demands not just that we listen to other people’s opinions but that we really hear what they’re saying because we have to repeat their words exactly.”

In the corporate workplace, the mantra is to isolate people so they are not distracted. Here’s a lesson that suggests that hearing others increases the potential for focus by a required reflection on/of what others say.

Shared interests are better defined through the diversity of the community.

And unity of purpose is found out of the diversity of the community.

There have been lots of commentators criticizing the Occupy Wall Street movement of having too diverse of an agenda. But listen to how Kimmelman describes the role of diversity here: “Imagine Zuccotti Park, one protester told me, as a Venn diagram of characters representing disparate political and economic disenchantments. The park is where their grievances overlap. It’s literally common ground.”

In our work in the corporate and institutional domains these days, we are trying to design to uncover and release the value and speed of “multidisciplinary” teams. Each member brings something different, together the team develops something totally unique but of great value to all of its members.

In much of our work, we struggle to have our clients understand the power and influence of the Zuccotti Parks of the workplace. We may soon see good illustration of how overlooking the social can suppress the achievement of big things.

Please don’t hesitate to let me know what you think after reading Kimmelman’s article.

Jim Meredith

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